After-Hours Vehicle Drop-Off
Accidents don't happen on a schedule. If you need to drop off your vehicle outside normal business hours, our secure after-hours process lets you do it safely, without waiting for us to open.
How it works
- Park in the Customer Lot. Park your vehicle in the designated customer parking area. If the lot is full, park safely near the shop, outside the lot.
- Attach Your Info to the Keys. Write a note with your claim number and contact info (name plus phone or email). Optionally include your insurance company, vehicle make/model/color, a description of the damage, and any special instructions.
- Drop Your Keys. Place your keys, with the note attached, into the secure key drop mail slot at the front of the shop.
- Next-Morning Vehicle Intake. If you parked outside the lot, our staff move your vehicle into the lot first thing the next business morning, and our team reviews your submitted information to begin processing.
- Personal Follow-Up. A team member contacts you the next business day to confirm we've received your vehicle and to discuss next steps.
- Remove personal belongings and valuables.
- Make sure the vehicle is locked.
- Keep a spare key if possible.
Even outside business hours, your vehicle is in the same hands and held to the same Lifetime Warranty standard as every repair we perform.